This Refund and Returns Policy outlines the terms and conditions for returns and refunds on purchases made through Digipuja (“we,” “us,” or “our”) e-commerce website, https://digipuja.com/ (“the Website”). By making a purchase on the Website, you agree to the terms outlined in this policy.

1. Returns and Refunds

1.1 Eligibility for Returns and Refunds: We accept returns and provide refunds under the following conditions:

• Defective or Damaged Products: If you receive a product that is defective or damaged, please contact our customer support within 5 days of receiving the product. We will arrange for a replacement or issue a refund.

• Incorrect or Incomplete Orders: If you receive an incorrect order or are missing items from your order, please contact our customer support within 5 days of receiving the order. We will arrange for a replacement or issue a refund.

• Change of Mind: We offer a 5-day return policy for items that you are dissatisfied with for any reason. To be eligible for a refund in this case, the item must be unused, in its original packaging, and in the same condition as when received. You will be responsible for return shipping costs.

1.2 Refund Process: To request a refund, please contact our customer support at +919785370503. We will guide you through the process, which may include providing proof of purchase and details of the issue. Refunds will be processed within 5 business days upon approval.

2. Non-Refundable Items

The following items are generally non-refundable:

• Gift cards or e-gift cards.

• Downloadable or digital products.

• Products that have been used or are not in their original condition.

3. Cancellation Policy

You may cancel an order within 2 hours of placing it, provided the order has not yet been shipped. To cancel an order, please contact our customer support as soon as possible. We will refund the purchase price.

4. Contact Us

If you have questions or concerns about this Refund and Returns Policy or need assistance with a return or refund, please contact us at: